At Ranco Industries, Inc., you are our priority, and every mat is manufactured with your needs in mind. We are committed to quality and customer satisfaction so if you aren't completely satisfied, we want to help. Before returning your product, please view our installation tips here to ensure you are getting the most out of your salon mat.
If you are not satisfied with your product, refunds can be issued with a 20% restock fee if made within 30 days of purchasing. Anything past 30 days cannot be refunded. Items must be returned in new, unused condition. We will provide a return label for sending your products back and your refund will be issued once we receive the return items.
If you have a defective item, a full refund or replacement will be issued if notified within 30 days of purchasing. Please submit photos of defective product to firstname.lastname@example.org and we will issue a shipping label for your return. Once we receive the defective product, we will mail your replacement or issue a refund depending on your preference. You will not be held responsible for shipping fees if your replacement is due to a defective item.
Ranco Industries guarantees its salon anti-fatigue mats to be free from any defects in material and workmanship at the time of sale to original purchaser, and will not crack, chip, or curl under normal usage for 2-5 years (product pending). Should a salon mat, during the warranty period, prove to be defective in material and/or workmanship, Ranco Industries will, at its discretion, replace the product at no charge provided that the product has not been subjected to abuse, misuse, misapplication, neglect, accident, disaster, alteration, or modification. The warranty coverage runs from the original date of purchase. Replacement of the mat does not extend its limited warranty or begin a new limited warranty period. The warranty does not cover any transportation and/or service costs associated with the warranty process. The warranty only covers replacement of the defective mat.
This warranty is void under certain conditions, including but not limited to: placement of furniture or other stationary objects on the mat; use of the mat in an application not recommended by Ranco Industries; cutting or altering of the mat by any individual or company other than Ranco Industries. This limited warranty does not cover damage arising from floor space heaters next to mats, discoloration due to cleaning fluids, bleach and chemicals, and use of the mat outdoors.
All warranty claims must be sent with a photo (to email@example.com) of the damage and be returned to Ranco Industries shipping charges prepaid for final approval. In no event will Ranco Industries be liable to customer for damages for consequential or incidental damages associated with any warranty claim. Ranco Industries reserves the right to inspect the returned goods for evidence of misuse within 30 days prior to issuing any replacement or prorated refund of the mat. Refusal to provide such an opportunity for inspection will void the limited warranty. All warranty claims are to be addressed and shipped to Ranco Industries Inc., Attn: Mat Warranty Claim, 3421 Rusk St, Houston Texas, 77003.
8 a.m. - 5 p.m.
Monday - Friday